FT – Technical Customer Service Representative (TCSR)

Location:  Kernersville, NC

Industries:  Woodworking, Wholesale Distributors, Furniture Hardware

Job Type:  Full-Time Employee

Years of Experience:  5+ years

Education Level:  Technical College Degree and/or Experience

Critical Skills: Technical knowledge in the furniture & hardware industry preferred, professionalism, patience and people-first attitude, goal-oriented and result-driven.

Job Description:  Peter Meier, Inc. is a wholesale distributor servicing the Woodworking, Hospitality, Seating, and Furniture industry.  At PMI, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns.

We’re looking for a highly motivated, career-focused customer service representative to join our team. The ideal candidate is a quick learner who can adapt and resolve issues in line with our customer-first business mentality.

Responsibilities:

1. Customer Support: Serve as the main point of contact for customers, providing prompt and professional assistance via various communication channels (phone, email, chat, etc.).
2. Inquiries and Issue Resolution: Respond to customer inquiries, concerns, and complaints, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.
3. Product Knowledge: Develop and maintain a deep understanding of Peter Meier Inc.’s products, features, and specifications to provide accurate information and support to customers.
4. Industry & Applications Knowledge: Engage in learning about the industry, types of businesses, and applications Peter Meier Inc works with. Understanding how Peter Meier Inc.’s products are used across a variety of applications will help you better advise on solutions that meet customers’ needs.
5. Order Processing: Process customer orders, including order entry, verification, and tracking, while ensuring accuracy and adherence to established procedures.
6. Problem Solving: Identify and analyze customer needs, proactively offering appropriate solutions, alternatives, and recommendations to meet their requirements.
7. Documentation and Record Keeping: Maintain comprehensive and accurate customer records, including interactions, inquiries and resolutions.
8. Cross-functional Collaboration: Collaborate with various internal teams, including sales, logistics, and technical support, to ensure seamless customer experiences and resolve complex issues.
9. Product Feedback: Gather customer feedback and insights, identifying trends and relaying important information to the appropriate departments to improve products and services.
10. Customer Engagement: Proactively engage with customers to build and maintain strong relationships, seeking opportunities to upsell products and promote customer loyalty.
11. Continuous Improvement: Stay updated on industry trends, customer service best practices, and company policies, actively seeking opportunities for personal and professional growth.

Qualifications:

1. Experience: Previous experience in customer service, preferably in a related industry, with a proven track record of providing exceptional customer support.
2. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
3. Empathy and Patience: Strong customer-centric mindset, demonstrating empathy, patience, and the ability to handle challenging customer interactions with professionalism.
4. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think critically, evaluate options, and provide effective solutions.
5. Multitasking and Time Management: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines in a fast-paced environment.
6. Computer Skills: Proficient in using customer service software and Microsoft Office Suite.
7. Team Player: Collaborative mindset, with the ability to work effectively both independently and as part of a team.
8. Adaptability: Flexibility to adapt to changing customer needs, business priorities, and processes.
9. Positive Attitude: Enthusiastic, proactive, and positive approach to work, maintaining a professional demeanor at all times.

At Peter Meier Inc., we value our customers and strive to provide them with exceptional service. Join our team as a Full-Time Customer Service Representative and help deliver outstanding customer experiences while contributing to the company’s growth.