When James came to PMI he brought with him a vast experience in Customer Service, Sales and Supply Chain Management. Having established four Customer Service Departments, from the ground up, in three different business sectors, James came well equipped to have an immediate impact on the implementation of “Best Practices” and delivering service levels that exceed customer expectation.

James continuously demonstrates the basic principles that he has learned and trained in the Military and the private sector. Above everything is the necessity to have a positive attitude at all times. Let the customer know you are interested in them and their business. Listen very closely to what the customer asks and answer with respect and honesty. Always end the conversation with a positive.

While away from PMI. James enjoys time with his 8 Grandchildren, teaching adults to read, and watching or attending all kinds of racing events.